I've been interested in forums and building communities on web sites for years. While I was at University I worked on my brothers business web site for Remanufactured Car Parts. I suggested setting up a forum for his web site for visitors and mechanics to discuss faults with their cars - although initially doubtful Chris gave the green light and the BBA reman forums were born. The forums have been a huge success in terms of attracting more visitors to the site, giving customers a public place to air problems and giving the site a community feel. We organized offline...